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Kirby I.T. System Interruptions May 2020

Dear Customers,

We have been experiencing some system interruptions that have affected our store terminals, printers and Smart Access from the 30th April, 2020.

For any transactions conducted online, including online payments there may be a delay in processing these. Please ensure that you are following up orders or payments on the phone for anything urgent.

We are working to resolve this as a matter of urgency and are mindful that in an environment like this, the best method to transact with us will be in-store to ensure continuity.

There have been no disruptions with email and our stores can be contacted on 13 23 50. Your nearest branch can be located here

Our sincere apologies if you have been inconvenienced by this matter and we will confirm when systems are operating normally.

Brett Hedge
Sales & Marketing Manager

Temporary Disruption to SmartAccess Service

Dear Kirby SmartAccess Users,

We are currently experiencing intermittent issues regarding your access to the smartaccess portal. We’re aware of the issue and are working on it as a priority.

The issue includes online orders being received by our branches. If you have placed any online orders in the last 3 days, we recommend you contact the pickup branch to check the order has been received.

We’re very sorry for this disruption and hope to have everything up and running again as soon as possible. We will update you here again when the situation is resolved.

The Kirby team

Kirby COVID-19 Update 18 March 2020

Please see the following customer service update in light of the current situation with COVID19 in relation to Kirby branch operations. We are following the specific advice from Government authorities and will keep you abreast of any immediate changes as they occur and will continue to trade taking necessary precautions.

We have instructed our staff to practice social distancing minimising contact through the following basic measures / proactive steps;

  • Maintaining a distance of 1.5 metres between people wherever possible
  • Avoiding shaking hands or other greetings involving physical contact
  • Encouraging customers to pre-order online, via phone, email or via smart@ccess
  • Non-essential catering has been removed and meetings / events will be postponed 
  • We have also taken proactive steps to limit non-essential presence in our branches prioritising the customers, sales staff and transport providers

Effective immediately we are suspending Saturday trade in all of our branches but will maintain our after-hours support for urgent access outside of regular trading hours. Dial 13 23 50 and your call will be redirected to your local branch after-hours service.

Our manufacturing facilities in Wuxi, China and Milperra, Australia remain operational along with our distribution warehouses and refrigerant decanting facility. We continually review our inventory and vendor shipment plans, and do not foresee any significant disruption. If there is any change to this we will advise accordingly.

To help minimise contact time in our branches we encourage customers to use the Kirby smart@ccess Click & Collect facility. Users of this system can place orders and check stock availability through this facility. Online orders will be made ready for collection or delivery pending your requirements as coordinated with the branch.

All customers can gain access to our smart@ccess portal by registering through or making contact with your local representative.

Coronavirus information and support for business

as at 31 March 2020

Support for Business

Boosting cash flow for employers

The Government is enhancing the Boosting Cash Flow for Employers measure it announced on 12 March 2020. The Government is providing up to $100,000 to eligible small and medium-sized businesses, and not for-profits (NFPs) that employ people, with a minimum payment of $20,000. These payments will help businesses and NFPs with their cash flow so they can keep operating, pay their rent, electricity and other bills and retain staff.


Increasing the instant asset write-off

The Government is increasing the instant asset write-off threshold from $30,000 to $150,000 and expanding access to include businesses with aggregated annual turnover of less than $500 million (up from $50 million) until 30 June 2020. In 2017-18 there were more than 360,000 businesses that benefited from the current instant asset write-off, claiming deductions to the value of over $4 billion. This measure will support over 3.5 million businesses (over 99 per cent of businesses) employing more than 9.7 million employees.

Backing business investment

The Government is introducing a time limited 15 month investment incentive (through to 30 June 2021) to support business investment and economic growth over the short term, by accelerating depreciation deductions. Businesses with a turnover of less than $500 million will be able to deduct 50 per cent of the cost of an eligible asset on installation, with existing depreciation rules applying to the balance of the asset’s cost. This measure will support business investment and is estimated to lower taxes paid by Australian businesses by $6.7 billion over the next two years. This measure will support over 3.5 million businesses (over 99 per cent of businesses) employing more than 9.7 million employees.


Supporting apprentices and trainees

The Government is supporting small business to retain their apprentices and trainees. Eligible employers can apply for a wage subsidy of 50 per cent of the apprentice’s or trainee’s wage for 9 months from 1 January 2020 to 30 September 2020. Where a small business is not able to retain an apprentice, the subsidy will be available to a new employer that employs that apprentice. Employers will be reimbursed up to a maximum of $21,000 per eligible apprentice or trainee ($7,000 per quarter).

Support will also be provided to the National Apprentice Employment Network, the peak national body representing Group Training Organisations, to co-ordinate the re-employment of displaced apprentices and trainees throughout their network of host employers across Australia.

This measure will support up to 70,000 small businesses, employing around 117,000 apprentices.

Controlling the Flow of Credit

Further information

For more information on financial assistance, eligibility and timing for the new government support for Australian businesses, visit

For more information and to apply for the JobKeeper payment visit

Kirby introduces new Gree and Lennox chillers

Kirby has introduced the new Gree D-Series and Lennox eComfort chillers to their portfolio, increasing the range of chiller options now available.

The Gree D-Series chillers are suitable for new builds or retrofit to existing buildings such as hotels, apartments, restaurants, office buildings, shopping malls, theatres, gyms, workshop and hospitals. Models range between 65kw and 249kw, with their modular design also allowing grouping of different units to achieve the required duty.
Combine up to 16 of the 65kW and 80kW models, or 8 of the 130kW, 160kW and 249kW models to achieve a massive 1,990kW of cooling capacity. Furthermore, Gree D-Series Chillers are reverse cycle and can be used for cooling in summer and heating in winter.

Adding to the existing Lennox Ecolean and Lennox Neosys ranges, Kirby now also offers customers the new Lennox eComfort range. With a compact, low profile and good architectural integration, these chillers are perfect for commercial offices, data centres, hotels, hospitals, shopping malls, non-food retail and process cooling.

Eurovent certified, the Lennox eComfort delivers high efficiencies all year round, exceeding European Energy Efficiency 2021 Requirement (ErP). They also deliver some of the lowest sound levels on the market thanks to A3S Active Acoustic Attenuation.

To complement the chiller offer Kirby is also equipped with Lennox Aqualean water source packaged units; Kirby glycol evaporators; refrigerant; and even OEM and replacement coil products. And, with a wealth of industry experience, a team of dedicated Field Engineers are on hand to assist with any selection enquiries.

Contact Kirby on 13 23 50.

Pictured: Gree DSeries_65 80kW