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Smart Access Cylinder Management Enhancements

The latest release of the Heatcraft Smart@ccess Customer Portal now includes improved Cylinder Management features to better manage your cylinder fleet.

Incredibly simple to use, business owners and contractors now have complete visibility of their fleet with the ability to assign and transfer cylinder holders, assign locations and add activity notes against each cylinder. Adjusting fill weights to fully understand how much refrigerant is being held across the fleet is also easily done.

Heatcraft has also built in alerts to notify users when cylinders are due for leak testing. Alerts also notify when cylinders are due to be returned, reducing the risk of cylinders being invoiced as lost.

Feedback following a successful pilot launch highlighted the enhancements provided customers greater confidence knowing their own information was instantly recorded against their assigned cylinders.

Log onto smart@ccess today and see the changes.

Smarter Quoting with Project Tools

Heatcraft has released further developments to the Smartaccess customer portal. Enhancements within the Project Tools platform now deliver greater functionality and time-saving features for customers to streamline and achieve better control over their project quotes.

This progression of the Smartaccess Project Tools platform is another industry first for Heatcraft. The industry-leading tools are already widely used by customers. Projects 2.0 now provides more ways to build and quote projects.

• Updated user interface for easier navigation
• Build large multi-systems within a single project
• Create multiple loads within a single system
• More heat load types and easier access to the heat load calculator
• Standalone product selection tools
• New customisable system & load templates
• Increased collaboration capabilities
• Increased capital equipment selection options
• Warning alerts if selection inconsistencies occur
• Detailed reports options for quoting and convenient forwarding to your customer

Users also have the ability to request a Heatcraft engineer to design a rack system to suit the project’s requirements and add the compressor rack to the project.

Heatcraft Sales & Marketing Manager Brett Hedge said existing users were calling for even greater functionality from the online platform.

“All customers can benefit from the addition of the standalone product selection capability and for larger applications we have added scale in the tool providing the ability to build large multi-load systems and product selections to suit. Time-saving comes in the form of being able to create system and room templates and maintain a list of favourite loads to avoid re-entering details for common loads. These are just two added features. Customers can also add notes such as photos and drawings against each project for greater collaboration between themselves and Heatcraft.”

These industry leading Project Tools are unique to Heatcraft and accessible to customers with a smart@ccess account. If you are not already a smart@ccess user, contact your Account Manager to register your business today.


Heatcraft announces major sponsorship of WorldSkills Australia

Heatcraft is proud to partner with WorldSkills Australia (WSA) and announce its major sponsorship of the Refrigeration category for both the 2019 round of Regional Competitions and 2020 WSA National Refrigeration Competition.

In 2019 Heatcraft celebrates 23 years of partnership with WorldSkills Australia. Paul Campbell, acting Vice President and General Manager commented,

“This is a long established affiliation that aligns firmly with our core business and values, being a heritage of excellence in refrigeration and skill development. We are proud to continue to support and celebrate our industry’s future tradespeople through WorldSkills Australia.”

As the exclusive Gold Partner of the Refrigeration Category, Heatcraft will support young tradespeople as they test their skills and knowledge in local and regional competitions for the chance to win gold, silver and bronze medals and the opportunity to potentially compete at a national and international level.

Heatcraft congratulates the current 2018 WorldSkills Australia Refrigeration and Air Conditioning National Champions Patrick Brennan, gold medalist (Tony Stephens, QLD) and Chris McNally, silver medalist (Freezetec, QLD). Patrick will now compete for selection on the Skillaroos Team for air conditioning and refrigeration at the 45th WorldSkills International Competition in Kazan, Russia.

For further information on WorldSkills Australia or to register to compete, visit

AIRAH Industry Nights

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Come see our latest products and services at an AIRAH Industry Night near you. The AIRAH Industry nights are a great opportunity to broaden your network, see the latest innovations and learn something new.  All Industry Nights are FREE to attend, but you must be registered to attend.

Here is where we will be.  We look forward to seeing you on the night!

QLD   Brisbane   Thursday, May 23   Royal International Convention Centre   Register now  
    Cairns   Tuesday, August 27    Pullman Casino    Register now   
    Townsville   Thursday, August 29    The Ville Resort, Casino    Register now   
    Rockhampton   Thursday, October 10   Leagues Club   Register now  
    Gold Coast   Thursday, October 31    Southport Sharks    Register now   
NSW   Wagga Wagga   Wednesday, April 10   Rules Club   Register now  
    Tamworth   Thursday, May 30   Wests Tamworth   Register now  
    Central Coast   Wednesday, August 21   The Entrance Leagues   Register now  
ACT   Canberra   Wednesday, September 25   Exhibition Park    Register now  
VIC   Geelong   Wednesday, March 20   Sphinx Hotel   Register now  
    Shepparton   Wednesday, September 4   Parklake Hotel   Register now  
WA   Perth   Thursday, June 13   HBF Stadium   Register now  
NT   Darwin   Wednesday, June 26   Sky City Casino   Register now  

Heatcraft extended summer trading

Heatcraft is pleased to advise the following branches have extended their trading hours across summer to better serve your needs.

These extended trading hours are effective Saturday 17th November 2018.
All other branch trading hours remain unchanged.

Please note that we continue to offer our 24/7 Access to Parts service*. We understand access to parts is critical for operational continuity so for this reason, day or night, our team is available should an emergency part or replacement item be required. Contact your local branch on 13 23 50. (*Call out fees apply).

Brendale Mon – Fri 7:00am – 4:30pm Sat 8:00am to 12:00pm
Maroochydore Mon – Fri 7:00am to 5:00pm  
Moorooka Mon – Fri 7:00am to 5:00pm Sat 8:00am to 12:00pm
Townsville Mon – Fri 7:00am to 5:00pm  
Dandenong Mon – Fri 7:00am to 5:00pm Sat 8:00am to 12:00pm
Sunshine West Mon – Fri 7:00am to 5:00pm  
West Melbourne Mon – Fri 6:30am to 4:30pm Sat 8:00am to 12:00pm
Brompton Mon – Fri 7:00am to 5:00pm Sat 8:00am to 12:00pm
Lonsdale Mon – Fri 7:00am to 5:00pm  
Wingfield Mon – Fri 7:00am to 5:00pm Sat 8:00am to 12:00pm
Osborne Park Mon – Fri 6:30am to 5:00pm Sat 8:00am to 12:00pm