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We're moving to Sunshine West

Heatcraft Truganina will be relocating to new premises at Sunshine West on the 22nd October.

The new premises located at 573 Somerville Road, Sunshine West offers Heatcraft customers a supersized store with large showroom, plenty of off-street parking and extended operating hours.

“This will be a flagship store for us here in Victoria”, commented Howard Rock, Heatcraft Regional Manager.
“We look forward to servicing our customers better with a supersized showroom and back of house warehouse, additional local delivery options and a welcoming hospitality area.”

The Sunshine West team will be led by Rick Cetwerschuk.
“Myself, Tony and Mark are an experienced team and are excited to be able to offer extended service to our current customers as well as grow our customer base in this new location.”

The final day of trading at Truganina will be Friday 19th October. The new Sunshine West store will open on Monday 22nd October and trade from 7:30am to 5:00pm Monday to Friday.

For more information, contact Heatcraft on (03) 8353 2140.

Excellence in Refrigeration Finalist

Heatcraft Australia is proud to be nominated as an AIRAH Award finalist in the category of Excellence in Refrigeration for the Optus Stadium project. Heatcraft shares the nomination with Goff’s Refrigeration and Air Conditioning.

The world-class Optus Stadium in Perth WA features the latest innovation in design, construction and technology and has made its mark as one of Australia's top sporting and entertainment venues.

The project team demonstrated excellence in refrigeration delivering an entirely customised solution designed to achieve TEWI reductions of 48% and energy savings of 3% compared to conventional refrigeration system design.

The project encompassed the design, engineering and installation of leading refrigeration technologies to service the stadium's extensive cold chain requirements. Equipment specifications evolved throughout the project adding complexity, requiring Heatcraft Australia and Goff's Refrigeration to adapt and accommodate. They overcame project challenges with a whole of business approach – harnessing the full strength of the Heatcraft technical and sales support team.

Winners will be announced at AIRAH Awards gala dinner in Melbourne on November 15.

Tony Gleeson, M.AIRAH sees the awards program as a catalyst for the HVAC&R industry to reach ever greater heights of excellence amongst a period of tremendous transformation.

“The AIRAH Awards offer a chance to acknowledge and to celebrate the industry’s progress and performance. All of the finalists have achieved a standard of excellence that deserves recognition.”

Heatcraft is proudly an AIRAH Awards Sponsor of the Excellence in Sustainability category.

For more information go to

The Heatcraft Transcritical journey continues

Extract from Accelerate Australia & NZ / Winter 2018

Woolworths has commissioned its second transcritical CO2 system at a new store in Wadalba, New South Wales. The retailer sourced the Kirby eCOBoost system from Heatcraft, which met the technical brief.

The recently supplied transcritical rack from Heatcraft was not only an opportunity to deliver a fully integrated system, but to also reduce commissioning time by working together with WRI.

"We were able to use our in-house engineering and design capability to evolve the Kirby ‘Ready Connect’ switchboard to meet the specific requirements of the Woolworths E-Spec," says Heatcraft Segment Engineer Douglas Herkess.

"Heatcraft invited the Woolworths commissioning team to the Milperra facility during dry-testing and pre-commissioning to observe and complete the testing with the Heatcraft team. This was an important step for the commissioning team to have a complete understanding of the system being delivered prior to its arrival on site," Herkess says.

The Milperra visit provided the opportunity to fine-tune the system and problem-solve in a factory environment, which ultimately reduced the on-site commissioning time. “We’re very pleased with the end result,” Herkess says.

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Recognising excellence at Heatcraft

GRAEME O’ROURKE, ACT has been named Account Manager of the Year at the 2018 Heatcraft Excellence Awards ceremony.

The Account Manager of the Year award was just 1 of 14 awards presented at the Heatcraft Excellence Awards ceremony held in Sydney on 24th September. The Heatcraft excellence awards recognise and celebrate the individuals and teams who demonstrate excellence in their field, a strong commitment to the business and excellent customer service focus during the past 12 months.

Heatcraft Vice President and General Manager, Damian Mackay commented;

“Our annual awards celebrate our high achievers and foster a culture of excellence in our organisation. Our winners have demonstrated a passion to go above and beyond in their daily work duties and are to be congratulated.”

Graeme was humbled and honoured to receive his award. The Account Manager of the Year award is a highly contested prize amongst the national team of Account Managers.

“Yes – I was very humbled by the recognition. I couldn’t have achieved the success without the support of my fellow NSW field engineer, local branch leader and the broader branch network team. They all support me to meet our customer requirements, manage deliveries and fulfil orders.”

Graeme has been with Heatcraft for 8 years. His work philosophies are simple;

"Treat all customers with respect , listen and don’t forget the simple stuff like returning calls and replying to emails. But most of all do what you say you will do."

"My customer base is very diverse, no two days are the same and that’s why I love working for Heatcraft. I enjoy achieving great results for both my customers and Heatcraft."

The other Heatcraft Excellence Award recipients were;

Branch of the Year – Silverwater, NSW
Branch Leadership of the Year – Nathan Golding, TAS
Most Improved Branch – Lonsdale, SA
Account Manager of the Year - Graeme O'Rourke, ACT
Refrigeration Project of the Year - Carrum Meat Works VIC
HVAC Project of the Year - Altona Gate Shopping Centre VIC
Field Engineer of the Year - Phillip Maddigan, SA
Customer Focus - Mark Davis, Heatcraft Mackay & Elizabeth Paparo Heatcraft Marketing, NSW
Inaugural GM Award - Justin Strange, SA
Team Work – Heatcraft Finance Team
Excellence/Innovation/Quality - Transcritical CO2 Project
Safety - Muhammed Kasim, National Distribution Centre, NSW

The Rising Stars of Heatcraft

Heatcraft is proud to be well represented in the CCN Live 2018 HVAC&R Leadership Awards, which recognise the pioneers, innovators and entrepreneurs that drive the HVACR industry into the future.

Heatcraft has two team members nominated in the Rising Star category and one QLD Account Manager nominated in the Category of HVACR Woman of the Year.

Luke Kasapolli, Gnangara Branch Leader and Jamie le Grange, Underwood (Acting) Branch Leader are both finalists in the Male and Female Rising Star Categories, respectively. This category recognises future or current champions who have either risen quickly through the ranks, or significantly contributed to a project, product, research or program that is making a positive difference.

In contention for the Woman of the Year award is Katrina Smith, QLD Account Manager. The Woman of the Year in HVAC&R award recognises the successful career of a woman working in HVAC&R. The winner has demonstrated excellence in her field, and is a source of inspiration for other women.

All nominees are humbled and honoured to have been nominated. CCN Editor, Sandra Van Dijk commented on the growth of the awards year on year.

“There were a record number of entries for the Woman of the Year in HVACR Award. This led to a total of seven finalists for this category, which is unusually high.”

Heatcraft Vice President/General Manager, Damian Mackey commented;

“We are extremely proud of all our nominees. They work to high standards of excellence which is demonstrated in the branches they lead and customers they serve. All three make our business better through their efforts. They are a pleasure to work with and I wish them good luck with the awards.”

The HVAC Leadership Awards winners will be announced at the CCN L!VE 2018 half-day conference being held on 11th October at the Arts Centre in Melbourne.