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Financial Statement Availability December 2020

Please be advised that our financial statements are in the final stages of development following our ERP upgrade and these will be available for distribution later this month.

All account balances and payments due can be checked by calling 02 9774 7100 and all invoices are available through Smart Access.

For any concerns regarding this communication, please contact your sales representative or local branch on 13 23 50, alternatively please email enquiries to  This email address is being protected from spambots. You need JavaScript enabled to view it. .

Kind regards,
Brett Hedge
National Sales & Marketing Manager

Refrigerant Buy Back Suspension

Dear Customers,

It is with regret that we advise that we have suspended for R22 buyback service through our branch network with immediate effect.

We are currently going through an evaluation process for this service and we look forward to providing an update on this service, early 2021.

We will continue to process Reclaim Refrigerant returns unchanged noting that there will be an interim rate change for this service through January that can be seen here;

For any concerns regarding this communication, please contact your sales representative or local branch on 13 23 50, alternatively please email enquiries to This email address is being protected from spambots. You need JavaScript enabled to view it. .

Kind regards,

Brett Hedge
National Sales & Marketing Manager

Latest technology ERP brings business benefits

Kirby has undertaken an ERP system upgrade that brings its business system in line with the latest technology including a number of system enhancements through efficiency, intelligence, connectivity, visibility, and increased security. The upgrade has provided the opportunity for some immediate upgrades in the functionality of Smart Access and the Kirby Gas2Go App.

"The most exciting new feature for customers using Smart Access is the visibility of order status regardless of whether the order was placed in-store, over the phone, via email or online. The order status is live and visible for all customers, including individual technicians using a CoolcardTM to place orders with Kirby", says Kirby sales and marketing manager, Brett Hedge. 

This functionality is sure to have downstream benefits to users of the system who will now have remote visibility that their order is placed in the system, confirming when the goods are available for collection or have been delivered to the requested location.

Whilst there will be further development of the system, the system integration already offers a number of enhanced features including;

• Live pricing for all products in the product catalogue
• Express CoolcardTM creation and activation
• Digital CoolcardTM option supported by the availability of the CoolcardTM in the StocardAPP
• Realtime cylinder information through Smart Access and Gas2Go App
• Live stock-on-hand for all Kirby stores

Along with the changes in Smart Access, the formatting of Kirby quotations, statements and invoices has been updated but the banking details remain the same and the account payment facility is still available within Smart Access.

"We recognise that a change to our ERP may have caused some inconvenience and know that we will take some time to optimise efficiency. We have appreciated the patience shown by all our customers as we have gone through this process. The long term benefits of the system will provide enhanced customer service and a better way of doing business with Kirby".

For any customer wanting to be setup on Smart Access, please complete this form or contact your Kirby representative on 13 23 50.


Beijer Ref strengthens manufacturing capability

Beijer Ref in Australia announces the formation of SCM REF Australia, a Sydney based OEM to service the Australian refrigeration industry.

Beijer Ref AB is the world’s largest global refrigeration wholesaler. Sustainability is a key strategy and driving the development of environmentally friendly and natural refrigerants technology is a primary focus.

Wayne Ferguson, managing director for Beijer Ref in Australia says;

“The investment is a significant injection into the Australian refrigeration industry and allows us to strengthen our manufacturing capability, including our natural refrigerants offer to local customers.”

An experienced sales team led by Inderpal Saund and supported in the field by Douglas Herkess, Jason Pearce and Andrew Galliano will continue to build on the natural refrigerant system successes already achieved within the local retail sector and apply an increased focus on the broader commercial and industrial refrigeration markets.

The business remains committed to locally manufactured customised solutions, with SCM REF Australia able to assist customers meet their unique project requirements.

“Continuity of the Kirby and Patton equipment brands will remain, as will the breadth of compressor selections. Our customers will continue to receive best in class, precision equipment, designed and manufactured by our highly skilled engineers and production technicians.”

The SCM REF Australia manufacturing operations will be located at the new Australian Beijer Ref headquarters at Bankstown Airport, Sydney and be headed by director of operations, Paul Campbell. The facility will be operational Q1, 2021.

SCM REF AU Logo Blue

RLS Brand to replace Parker Zoomlock at Kirby

RLS® LLC (“RLS”) will no longer supply its patented press fittings to Parker Hannifin Corporation (“Parker”) for the ZoomLock™ brand.

RLS introduced its patented fittings in 2015 and partnered exclusively with Parker at that time. RLS has since manufactured and supplied millions of fittings for Parker’s Sporlan Division to sell under the ZoomLock™ brand.

ZoomLock™ products have been made available to Kirby customers over the last 4 years and the product range has achieved broad market acceptance. The changes between RLS® LLC and Parker Hannifin Corporation have no impact on availability and Kirby will continue to offer the complete RLS product range.

Whilst the change between Parker Hannifin and RLS® LLC is immediate it is important to note that Kirby will continue to supply products that are packaged ZoomLock™ and RLS branding through our stores whilst existing stock is consumed.

Further detail regarding this announcement can be found here;

For any other concerns relating to this change please contact your Kirby sales representative or local branch on 13 23 50.