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Latest technology ERP brings business benefits

Kirby has undertaken an ERP system upgrade that brings its business system in line with the latest technology including a number of system enhancements through efficiency, intelligence, connectivity, visibility, and increased security. The upgrade has provided the opportunity for some immediate upgrades in the functionality of Smart Access and the Kirby Gas2Go App.

"The most exciting new feature for customers using Smart Access is the visibility of order status regardless of whether the order was placed in-store, over the phone, via email or online. The order status is live and visible for all customers, including individual technicians using a CoolcardTM to place orders with Kirby", says Kirby sales and marketing manager, Brett Hedge. 

This functionality is sure to have downstream benefits to users of the system who will now have remote visibility that their order is placed in the system, confirming when the goods are available for collection or have been delivered to the requested location.

Whilst there will be further development of the system, the system integration already offers a number of enhanced features including;

• Live pricing for all products in the product catalogue
• Express CoolcardTM creation and activation
• Digital CoolcardTM option supported by the availability of the CoolcardTM in the StocardAPP
• Realtime cylinder information through Smart Access and Gas2Go App
• Live stock-on-hand for all Kirby stores

Along with the changes in Smart Access, the formatting of Kirby quotations, statements and invoices has been updated but the banking details remain the same and the account payment facility is still available within Smart Access.

"We recognise that a change to our ERP may have caused some inconvenience and know that we will take some time to optimise efficiency. We have appreciated the patience shown by all our customers as we have gone through this process. The long term benefits of the system will provide enhanced customer service and a better way of doing business with Kirby".

For any customer wanting to be setup on Smart Access, please complete this form or contact your Kirby representative on 13 23 50.


RLS Brand to replace Parker Zoomlock at Kirby

RLS® LLC (“RLS”) will no longer supply its patented press fittings to Parker Hannifin Corporation (“Parker”) for the ZoomLock™ brand.

RLS introduced its patented fittings in 2015 and partnered exclusively with Parker at that time. RLS has since manufactured and supplied millions of fittings for Parker’s Sporlan Division to sell under the ZoomLock™ brand.

ZoomLock™ products have been made available to Kirby customers over the last 4 years and the product range has achieved broad market acceptance. The changes between RLS® LLC and Parker Hannifin Corporation have no impact on availability and Kirby will continue to offer the complete RLS product range.

Whilst the change between Parker Hannifin and RLS® LLC is immediate it is important to note that Kirby will continue to supply products that are packaged ZoomLock™ and RLS branding through our stores whilst existing stock is consumed.

Further detail regarding this announcement can be found here;

For any other concerns relating to this change please contact your Kirby sales representative or local branch on 13 23 50.


Beijer Ref Support Centre Progress

Progress of work is continuing smoothly at the new Beijer Ref Support Centre, located at Altitude Industrial Estate, Bankstown NSW.

Our new purpose built 22,000 sqm Beijer Ref facility will be the Australian headquarters for Beijer Ref’s Australian wholesale operations and will include a national distribution centre, 1,400 sqm of office space, Beijer Ref training academy, state of the art refrigerant decanting plant and refrigeration equipment manufacturing facility.

As a Beijer Ref company we’re delighted to be part of a global business that continues to invest in our industry and Australian manufacturing to this level. The facility will revolutionise Beijer Ref's Australian operations, allowing Beijer Ref to fulfill the commercial equipment, wholesale and customer support expectations you place on your industry leaders.

You will find the Altitude Industrial Estate, located at Bankstown airport to be a prime location positioned just off the M5 and in close proximity to the M7 motorway. Take a moment to view the Estate vision prepared by our development partner Altis Property Partners.

We’ve continuing to share progress updates via our Kirby Linkedin Page. Take a moment to Follow Us if you are not already. We look forward to sharing more updates and servicing you from our new facility soon!

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Business System Upgrade October 2020

As part of the ongoing investment in our organization, Kirby have undertaken an ERP system upgrade and will be migrating to our new system early October, 2020.

Whilst we expect minimal interruption and will endeavour to maintain regular service through our branch network, the change to the system means that there will be a maintenance period for Smart Access and there may be some delays with our electronic processes through this time. Sorry for any inconvenience this may cause.

Once the implementation is complete, there will be changes to the formatting of our quotations, invoices, reports and statements.

For any other concerns relating to this change please contact your sales representative or local branch on 13 23 50, alternatively please email enquiries to This email address is being protected from spambots. You need JavaScript enabled to view it. .

Kirby 2020 Apprentice Packs Distributed

Kirby is pleased to have completed the distribution of 2020 Kirby Apprentice Packs to apprentices who registered into the fund up to 30 June 2020. All the apprentices have been extremely grateful for the support given! Apprentices that missed out are encouraged to register here

To support skill development amongst apprentices, Kirby also recently conducted an Introduction to CO2 Training Webinar for registered apprentices across SA and NT. Another session is scheduled for Tuesday 15 September 2020. All HVACR apprentices interested in an introduction to CO2 principles, safety and application are encouraged to dial in. Attendance is FREE. Invites and more details will be distributed early September.

Kirby also wishes to thank all Kirby customers who supported the recent Kirby Apprentice Fund Kirby Hoodies initiative to kick start Year 2 of the Kirby Apprentice Fund. The sale raised over $3500, with 100% to be allocated to the Fund. Kirby will continue to raise money through the sale of Kirby T-shirts through our branches.

Customers pleased to support the Fund can also choose to contribute a voluntary $1 Apprentice Fund Contribution at point of sale, knowing 100% will go back to supporting our industry apprentices.

If you would like to know more about the Kirby Apprentice Fund, speak with your Kirby representative.

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Kirby thanks our supply partners for their support and generosity