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Recognising excellence at Heatcraft

GRAEME O’ROURKE, ACT has been named Account Manager of the Year at the 2018 Heatcraft Excellence Awards ceremony.

The Account Manager of the Year award was just 1 of 14 awards presented at the Heatcraft Excellence Awards ceremony held in Sydney on 24th September. The Heatcraft excellence awards recognise and celebrate the individuals and teams who demonstrate excellence in their field, a strong commitment to the business and excellent customer service focus during the past 12 months.

Heatcraft Vice President and General Manager, Damian Mackay commented;

“Our annual awards celebrate our high achievers and foster a culture of excellence in our organisation. Our winners have demonstrated a passion to go above and beyond in their daily work duties and are to be congratulated.”

Graeme was humbled and honoured to receive his award. The Account Manager of the Year award is a highly contested prize amongst the national team of Account Managers.

“Yes – I was very humbled by the recognition. I couldn’t have achieved the success without the support of my fellow NSW field engineer, local branch leader and the broader branch network team. They all support me to meet our customer requirements, manage deliveries and fulfil orders.”

Graeme has been with Heatcraft for 8 years. His work philosophies are simple;

"Treat all customers with respect , listen and don’t forget the simple stuff like returning calls and replying to emails. But most of all do what you say you will do."

"My customer base is very diverse, no two days are the same and that’s why I love working for Heatcraft. I enjoy achieving great results for both my customers and Heatcraft."

The other Heatcraft Excellence Award recipients were;

Branch of the Year – Silverwater, NSW
Branch Leadership of the Year – Nathan Golding, TAS
Most Improved Branch – Lonsdale, SA
Account Manager of the Year - Graeme O'Rourke, ACT
Refrigeration Project of the Year - Carrum Meat Works VIC
HVAC Project of the Year - Altona Gate Shopping Centre VIC
Field Engineer of the Year - Phillip Maddigan, SA
Customer Focus - Mark Davis, Heatcraft Mackay & Elizabeth Paparo Heatcraft Marketing, NSW
Inaugural GM Award - Justin Strange, SA
Team Work – Heatcraft Finance Team
Excellence/Innovation/Quality - Transcritical CO2 Project
Safety - Muhammed Kasim, National Distribution Centre, NSW

The Heatcraft Transcritical journey continues

Extract from Accelerate Australia & NZ / Winter 2018

Woolworths has commissioned its second transcritical CO2 system at a new store in Wadalba, New South Wales. The retailer sourced the Kirby eCOBoost system from Heatcraft, which met the technical brief.

The recently supplied transcritical rack from Heatcraft was not only an opportunity to deliver a fully integrated system, but to also reduce commissioning time by working together with WRI.

"We were able to use our in-house engineering and design capability to evolve the Kirby ‘Ready Connect’ switchboard to meet the specific requirements of the Woolworths E-Spec," says Heatcraft Segment Engineer Douglas Herkess.

"Heatcraft invited the Woolworths commissioning team to the Milperra facility during dry-testing and pre-commissioning to observe and complete the testing with the Heatcraft team. This was an important step for the commissioning team to have a complete understanding of the system being delivered prior to its arrival on site," Herkess says.

The Milperra visit provided the opportunity to fine-tune the system and problem-solve in a factory environment, which ultimately reduced the on-site commissioning time. “We’re very pleased with the end result,” Herkess says.

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Heatcraft appoints Marketing Manager - HVAC & R Equipment

Heatcraft has appointed Kirk Buckley to the role of Marketing Manager, HVAC & Refrigeration Equipment.

Sydney based Buckley joins Heatcraft with over 10 years’ experience in various marketing, communications, strategy and technology roles across various industrial markets. He previously served as Group Marketing Manager for Bromic Group, a manufacturer and distributor of engineered products. In this role he was responsible for leading the company’s marketing strategy and execution across four business units.

In collaboration with Heatcraft leadership, Buckley will continue to drive the strategic direction of the Lennox HVAC and Kirby Refrigeration equipment portfolios through new product development and business tools to drive market penetration.

“In a world that is getting increasingly smaller, with much more access to information and a variety of consumer options, the key for Heatcraft is to continue to remain the first choice business partner. Through quality, reliable and readily available product across our national branch network, we’ll continue to provide greater customer experience to drive success, both for ourselves and our customers.”

“In addition, we have some exciting new residential HVAC products about to launch that we’re confident will meet expectations, so watch this space.”

Buckley holds a Bachelor of Economics from The University of Sydney and Postgraduate qualifications in Commerce from The University of Sydney.

KirkBuckley 0818 web

The Rising Stars of Heatcraft

Heatcraft is proud to be well represented in the CCN Live 2018 HVAC&R Leadership Awards, which recognise the pioneers, innovators and entrepreneurs that drive the HVACR industry into the future.

Heatcraft has two team members nominated in the Rising Star category and one QLD Account Manager nominated in the Category of HVACR Woman of the Year.

Luke Kasapolli, Gnangara Branch Leader and Jamie le Grange, Underwood (Acting) Branch Leader are both finalists in the Male and Female Rising Star Categories, respectively. This category recognises future or current champions who have either risen quickly through the ranks, or significantly contributed to a project, product, research or program that is making a positive difference.

In contention for the Woman of the Year award is Katrina Smith, QLD Account Manager. The Woman of the Year in HVAC&R award recognises the successful career of a woman working in HVAC&R. The winner has demonstrated excellence in her field, and is a source of inspiration for other women.

All nominees are humbled and honoured to have been nominated. CCN Editor, Sandra Van Dijk commented on the growth of the awards year on year.

“There were a record number of entries for the Woman of the Year in HVACR Award. This led to a total of seven finalists for this category, which is unusually high.”

Heatcraft Vice President/General Manager, Damian Mackey commented;

“We are extremely proud of all our nominees. They work to high standards of excellence which is demonstrated in the branches they lead and customers they serve. All three make our business better through their efforts. They are a pleasure to work with and I wish them good luck with the awards.”

The HVAC Leadership Awards winners will be announced at the CCN L!VE 2018 half-day conference being held on 11th October at the Arts Centre in Melbourne.

Heatcraft Branches Winter Trading Hours

Effective Saturday 14th July 2018, the following Heatcraft branches ONLY will be trading Saturdays;

NSW - Waterloo, Silverwater
VIC - West Melbourne
SA Brompton, Wingfield

We will extend the trading hours of more Heatcraft branches over the summer months to support your business needs during these busier periods. We will continue to notify you as these changes occur.

Please note that we continue to offer our 24/7 Access to Parts service*. We understand access to parts is critical for operational continuity so for this reason, day or night, our team is available should an emergency part or replacement item be required. Contact your local branch on 13 23 50 (* Call out fees apply).


QLD   No Saturday Trading    
NSW   Waterloo and Silverwater   8am – 12pm
VIC   West Melbourne   8am – 12pm
SA   Brompton and Wingfield   8am – 12pm
WA   No Saturday Trading    
NT   No Saturday Trading    
TAS   No Saturday Trading